Return Refund Policy

Return & Refund Policy

Last Updated: January 2026

At House of ZYRA, we stand behind the quality of our products. We accept returns or exchanges only for damaged products, and we make the refund process simple and transparent.

Eligibility

We accept returns and refunds only under the following conditions:

• Damaged Products: If your product arrives damaged, broken, or leaking during delivery
• Cancelled Orders: Orders cancelled before shipment

Notification Window

You must notify us within 2 days of product delivery if you receive a damaged product. Please contact us immediately via:

• Email: support@houseofzyra.shop

Non-Returnable Items

We do not accept returns for:

• Products that are not damaged during delivery
• Products damaged due to misuse or negligence after delivery
• Products where damage was not reported within 2 days of delivery

Return Process

To initiate a return for a damaged product, please follow these steps:

1. Contact us within 2 days of receiving your order via email (support@houseofzyra.shop)
2. Provide your order number and clear photos showing the damage to the product
3. Our team will review your request and provide return/exchange instructions within 24-48 hours
4. Pack the damaged product securely in its original packaging
5. We will arrange pickup or provide a return shipping address
6. Once we receive and verify the damaged product, we will process your refund or send a replacement

Return Shipping Costs

For damaged products reported within 2 days of delivery:

• We will cover all return shipping costs
• We will arrange pickup from your location
• No additional charges will be applied

Inspection Process

Once we receive your returned damaged product:

• Our quality team will inspect the product within 2-3 business days
• We will verify the damage occurred during delivery
• You will be notified via email or phone about the inspection results
• If approved, we will either send a replacement or process your refund

Replacement or Refund

For damaged products, you can choose between:

• Replacement: We will send you a new product at no additional cost
• Refund: We will process a full refund to your original payment method

Please specify your preference when contacting us about the damaged product.

Refund Processing Time

Once your return is approved:

• Inspection: 2-3 business days after receiving the returned product
• Approval Notification: Email sent within 24 hours of approval
• Refund Processing: 5-7 business days from approval date
• Bank Credit: Additional 3-5 business days depending on your bank

Total timeline: Approximately 10-15 business days from when we receive your return

Refund Methods

Prepaid Orders (Online Payment)

• Credit/Debit Card: Refunded to the original card used for purchase
• UPI: Refunded to the original UPI ID
• Net Banking: Refunded to the original bank account
• Digital Wallets: Refunded to the original wallet

Cash on Delivery (COD) Orders

• Refunds processed via bank transfer (NEFT/IMPS)
• You must provide your bank account details (Account Number, IFSC Code, Account Holder Name)
• Email your bank details to support@houseofzyra.shop when initiating the return
• Refund will be credited within 5-7 business days after approval

Refund Amount

• Damaged Products: Full refund including shipping charges (if any)
• Cancelled Orders: Full refund of the amount paid

Partial Refunds

Partial refunds may be granted only if:

• The damage is determined to have occurred after delivery due to customer handling
• Products returned without original packaging

Refund Tracking

You can track your refund status:

• Email confirmation when return is received
• Email notification when inspection is complete
• Email confirmation when refund is processed with transaction details
• Contact us at support@houseofzyra.shop for status updates

Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

1. Check your bank account or payment method again
2. Contact your bank or credit card company (processing may take time)
3. Check your spam/junk folder for our refund confirmation email
4. If you've done all of this and still haven't received your refund, contact us at support@houseofzyra.shop with your order number

Cancellation Policy

You can cancel your order free of charge before it is shipped:

• Contact us immediately at support@houseofzyra.shop with your order number
• Cancellations are processed within 1-2 hours during business hours
• Once shipped, cancellation is not possible
• Full refund will be processed for cancelled orders within 5-7 business days

Refund for Cancelled Orders

• Prepaid Orders: Full refund processed within 5-7 business days
• COD Orders: No payment was made, so no refund is necessary
• Cancellation confirmation sent via email

Contact Support

For any questions or concerns regarding returns and refunds, please reach out to us:

Email: support@houseofzyra.shop

We typically respond within 24 hours and are committed to resolving your concerns promptly.

For any further queries, please contact us at support@houseofzyra.shop.